PRIVACY POLICY

Effective Date: May 15th, 2025.  

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1. Introduction.

This Privacy Policy explains how Ekiben Holdings, LLC, doing business as Ekiben (“Ekiben,” “we,” “us,” or “our”) collects, uses, and shares your information, as well as the choices available to you regarding your personal data. In this document, "information" or "personal information" refers to data that identifies or can be reasonably linked to an individual, excluding anonymized or aggregated data.

This policy covers information we collect and control through our website, emails, and other online services that reference this Privacy Policy (the "Service"). It does not apply to information gathered by third parties, through employment-related contexts, or on behalf of our clients.

In providing services to clients, we may handle data on their behalf ("client data"), such as to process orders or maintain accounts. This client data may include contact details, demographic data, transaction history, device identifiers, browsing activity, and general location data. Such data is governed by client agreements and not this Privacy Policy. We are not responsible for how clients manage data collected through our services, and we encourage you to review their privacy practices. If we are permitted to use client data for our own purposes, it will be handled as described in this policy.

Your use of the Service is also subject to our Terms of Use.

Some regions provide additional rights by law, as described below: 

  • California

  • Colorado, Connecticut, Utah, and Virginia

  • Nevada

  • European Economic Area, Switzerland, and United Kingdom

For our contact details, see the Contact Us section.
To email us, go to the Contact page.

2. How We Collect Information.

We gather information in several ways, outlined below:

Information You Provide:
When interacting with our Service, you may submit personal data such as your name, company affiliation, role, and email. Please refrain from submitting data we do not explicitly request.

Automatically Collected Data:
When using our Service, we and our partners automatically collect data from your browser or device, including:

  • Device identifiers (e.g., IP address, advertising ID)

  • Device details (e.g., OS, browser type/version, ISP, regional and language settings)

  • Browsing activity (e.g., pages visited, content viewed, time of access)

  • General location data (e.g., city or postal code derived from IP)

These data are collected through tools like:

  • Cookies: Small text files placed on your browser. We use session and persistent cookies for functionality, personalization, analytics, advertising, and fraud prevention.

  • Pixels: Small pieces of code embedded on our sites/emails, often used with cookies for tracking and measurement.

  • Device fingerprinting: A method of identifying your device/browser using technical characteristics.

For cookie management options, see Your Privacy Choices below.

Business Relationship Information:
We may collect contact details as part of our direct business relationships. This data is only governed by this policy where required by law.

Information from Other Sources:
We may receive information from:

  • Joint marketing partners or co-branded services

  • Third-party service providers (e.g., analytics, advertising, fraud prevention)

  • Social media platforms and interactions (e.g., likes, comments, messages, and tagged mentions)

  • Public sources

Inferred Information:
We may derive insights such as preferences or characteristics based on other data collected.

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3. How We Use Information.

We use your information as described below:

  • To provide services: Including maintaining the Service, processing transactions, and offering customer support

  • To personalize experiences: Tailoring content and recommendations

  • To communicate: Sending updates, alerts, and marketing (subject to your preferences)

  • For analytics: Understanding usage trends and improving our services

  • For advertising: Partnering with third parties to deliver relevant ads, including via cookies and pixels (e.g., Facebook Custom Audiences)

  • For security and legal compliance: Preventing fraud, enforcing terms, and complying with laws

  • With your consent: Using data in ways you authorize

We may anonymize or aggregate data for lawful uses beyond the scope of this Privacy Policy. For details on your choices around use of your information, see the Your Privacy Choices section below.

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4. How We Disclose Information.

We disclose the information we collect in accordance with the practices described in this Privacy Policy. We may disclose information to the following:

  • Service providers: For hosting, analytics, advertising, marketing, etc., under contract

  • Third parties with independent control: Some partners may use your data for their own purposes. Review their privacy policies directly.

  • Business partners: For joint service offerings or marketing efforts

  • Affiliates: Including subsidiaries and related entities

  • Parties to a merger or acquisition

  • Legal and safety recipients: Government authorities or as necessary to protect rights, safety, or comply with laws

  • At your request or with your consent

Sometimes we anonymize, aggregate, or de-identify information so it is no longer considered personal information. We may disclose non-personal information for any purpose to the extent permitted by applicable law. For details on your choices around disclosure of your information, see the Your Privacy Choices section below.


5. Third Parties.

Our Service may link to or integrate with third-party platforms or services. In addition, we may integrate technologies controlled by third parties, including those disclosed in the How We Collect Information section above. Except where third parties act as our service providers, they control their data collection independently. You should review their policies to understand their practices, including the information they collect, your choices, and where they store information.

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6. Your Privacy Choices. 

We offer several ways to control your data:

Region-Specific Rights:

Depending on your location, you may have the right to access, correct, delete, or restrict the use of your information. Submit requests to hello@ekibenbaltimore.com.

To opt-out of Sales/Sharing/Targeted Ads, activate a browser opt-out signal like Global Privacy Control in your browser or extension. Note that opt-outs are browser-specific.

Browser/Device Controls:

Preference Signals. Your browser or extension may allow you to automatically transmit Do Not Track and other preference signals. Except as required by law, we do not respond to preference signals.

Browser Cookies and Pixels. Manage cookies in your browser settings. Adjustments must be made on each device/browser and may be reset if cookies are cleared.

Opt-Out of Sales/Sharing/Targeted Ads. Opt out of targeted advertising via:

We are not responsible for the effectiveness of third-party tools.

Emails

You can reach out to us at hello@ekibenbaltimore.com, or by going to the Contact page and sending in an inquiry.

7. Children. 

Our Service is not intended for children under 13. We do not knowingly collect personal data as defined by the U.S. Children’s Privacy Protection Act, or “COPPA,” from children. If you believe we’ve collected such data, please contact us (through the Contact Us Section below or the Contact page) to request deletion. We will delete the personal information in accordance with COPPA.

8. Data Security.

We implement reasonable administrative, technical, and physical measures to safeguard your information. However, no internet transmission is fully secure.

9. Retention.

We retain your information for as long as needed for the purposes outlined, and as required to meet legal obligations, enforce terms, and prevent fraud.

10. International Transfer.

We are based in the U.S. and your information may be transferred to and processed in the U.S. or other countries where we or our partners operate. We take steps to ensure appropriate protections are in place for international data transfers.

11. Changes to this Privacy Policy.

We may update this Privacy Policy at any time. Changes are effective upon posting. Continued use of our Service constitutes your agreement to the updated policy. If changes are significant, we may provide notice via email or prominent on-site message.

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12. Contact Us

If you have questions about this Privacy Policy or need help accessing it, contact us:

  • Email: hello@ekibenbaltimore.com

  • Mail: 1622 Eastern Ave, Baltimore, MD 21231

To exercise your privacy choices, refer to the Your Privacy Choices section or region-specific disclosures below.

‍13. Region-Specific Disclosures

California (CCPA/CPRA)

If you are a California resident, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), grants you specific rights regarding your personal information.

Categories of Personal Information Collected

In the past 12 months, we may have collected:

  • Identifiers (e.g., name, email, IP address)

  • Commercial information (e.g., purchases, service interactions)

  • Internet activity (e.g., browsing behavior, device info)

  • Geolocation data (approximate)

  • Inferences (e.g., preferences or interests)

  • Professional information (e.g., job title, employer)

Sources of Information

We collect this data from you directly, automatically through your use of our Service, and from third parties as outlined above.

Purposes of Use

See the How We Use Information section above.

Sharing and Selling of Information

We may “sell” or “share” (as defined by CCPA/CPRA) certain information, particularly for targeted advertising. This includes:

  • Identifiers and internet activity shared with third-party advertising networks.

To opt out, visit our Do Not Sell or Share My Personal Information page or enable the Global Privacy Control (GPC)in your browser.

We do not knowingly sell or share data of individuals under age 16.

Your California Privacy Rights

You may request to:

  • Know what personal data we collect and use

  • Access a copy of your data

  • Delete your data (with some exceptions)

  • Correct inaccuracies

  • Opt out of selling/sharing of your data

  • Limit the use of sensitive personal information (if applicable)

We will not discriminate against you for exercising your rights.

To make a request, contact us via the Your Privacy Choices page or email us at hello@ekibenbaltimore.com. We may ask you to verify your identity. You may also authorize an agent to submit requests on your behalf.

Colorado, Connecticut, Utah, and Virginia

Residents of these states have similar rights under their respective state privacy laws, including:

  • The right to access and correct your personal data

  • The right to delete your personal data

  • The right to opt out of targeted advertising, sale of personal data, and certain types of profiling

To opt out or exercise these rights, visit the Your Privacy Choices page. We will respond within the timeframes required by law and may request verification of your identity.

Nevada

Nevada residents may opt out of the sale of personal information as defined under Nevada law. We do not currently “sell” your information in this way. However, if you would like to make a request not to sell your data in the future, please email hello@ekibenbaltimore.com with “Nevada Do Not Sell” in the subject line.

European Economic Area (EEA), Switzerland, and United Kingdom

If you are located in the EEA, Switzerland, or the UK, we process your personal data under the General Data Protection Regulation (GDPR) or the UK GDPR.

Legal Bases for Processing

We rely on one or more of the following legal bases:

  • Contractual necessity – To provide the services you request

  • Legitimate interests – For our business purposes, unless overridden by your rights

  • Legal obligation – When required by law

  • Consent – For activities like marketing or analytics, where required

You may withdraw your consent at any time.

Your GDPR Rights

You have the right to:

  • Access your personal data

  • Correct inaccuracies

  • Delete your data

  • Restrict or object to processing

  • Data portability

  • Withdraw consent at any time

  • Lodge a complaint with your local data protection authority

To exercise your rights, contact us at hello@ekibenbaltimore.com.

International Data Transfers

We may transfer your data to the United States or other countries that may not have equivalent data protection laws. When doing so, we use safeguards like Standard Contractual Clauses approved by the European Commission or other approved mechanisms.